My delivery is late. What should I do?

Our Contact Details

We can respond more quickly to enquiries by email via the forms on this page, in particular those that require information not readily available. If you prefer to use a different method, our details are below.

Billing Enquiries:
We are unable to respond to questions about your water bill directly, Northumbrian Water offer more advice to customers on 0845 733 5566

Supply Enquiries:
We are unable to respond to questions about your water supply directly, Northumbrian Water offer more advice to customers on 0845 717 1100

Water Meter Enquiries:
We are unable to respond to questions about your water meter directly, Northumbrian Water offer more advice to customers on 0845 717 1100

By Phone:
Call 0845 371 0727 to speak to our customer service team Monday to Friday 9am til 5pm. _{Calls cost 4p per minute peak time and 1.5p per minute at all other times. Call costs from mobiles will vary depending on your service provider.}

By Post:
SaveWaterSaveMoney
Alexander House
106 Pembroke Road
Ruislip
Middlesex
HA4 8NW

My delivery is late. What should I do?

Due to the popularity of our water butts especially in the spring and summer, we advise that it may take up to 28 days for you to receive your water butt. Generally all water butts are received within our 10 day delivery promise however if your order is taking longer than this, then please email customerservice@savewatersavemoney.co.uk with your order number and we'll be happy to let you know a delivery date.

My delivery is late. What should I do?

FAQ's

Our Contact Details

My delivery is late. What should I do?

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